Shipping Policy

All orders and IDP applications are processed within two (2) hours upon receipt of your complete documentary requirements. Orders with Urgent Processing are processed within twenty (20) minutes, instead of the standard 2-hour processing time. The digital IDP copy is sent via email immediately via our automated system once the IDP application has been approved.

For the Printed IDP Bundle Order, please allow up to 3 business days for printing and fulfillment due to the shipping limitations caused by the COVID-19 pandemic. You will receive your tracking number within 3 business days of placing the order.

The transit time or delivery time stated on the checkout page depends on your shipping country. All delivery times are estimated values given by couriers and the mailing services we use to get your documents to you. The below details summarize the available shipping methods and their corresponding transit times:

• FedEx International Express: up to 5 business days
• Standard Postal Mailing Service: varies per country: up to 20 business days

If your tracking details do not show any sign of movement or you believe your package is lost, please contact us through our customer service channels. As much as we would love to help you with your shipping issues, we have limited visibility on shipping and transit as the order is no longer in our warehouse.

In case the delivery time is missed, please contact us.